Shipping

HOW LONG WILL MY PARCEL TAKE TO ARRIVE?

We are based in the UK and use the Royal Mail to send all items.  We anticipate the following delivery times:

  • Items to the UK are sent by Royal Mail First Class, or Royal Mail Signed  For® 1st Class (depending on which option you select), so we would anticipate that your order should arrive within 2 working days after your order is placed.  We guarantee to post your order within one working day, but cannot guarantee the delivery times of the Royal Mail.
  • Items to Europe are sent by Royal Mail International Standard, or Royal Mail International Tracked & Signed (depending on which option you select), and are listed by Royal Mail as having a 3-5 working days delivery aim*.  Some EU countries will have delays when parcels enter local customs or mailing systems.
  • Delivery times to the rest of the world can vary greatly by country.  These are sent by Royal Mail International Standard, Royal Mail International Tracked, or Royal Mail International Tracked & Signed (depending on which option you select), and are listed by Royal Mail as having a 5-7 working days delivery aim*.  However, many countries will take longer than this, and some countries will have delays when parcels enter local customs or mailing systems.

*Please note, we cannot be held liable if the postal system in your country takes longer than these estimates.  If you require your items by a fixed date please contact us at sales@scarfmonkey.com and we will be happy to make special delivery arrangements for you.

  

WHAT ARE YOUR MAILING CHARGES?

Within the UK:

  • Your order will be sent by Royal Mail First Class
  • This is an untracked service
  • We charge only the cost of a large letter, even though many of our orders cost far more than this.  We absorb the additional cost.
  • If you require the security of a tracked service, or a specific delivery date, please email us on sales@scarfmonkey.com

International orders:

  • Your order will be sent by Royal Mail International Standard
  • This is an untracked service
  • Delivery charges are slightly cheaper within the EU using this service
  • A single t-shirt is charged at the cost of a large letter, multiple t-shirts can only be sent as a small parcel and therefore cost more
  • If you require the security of a tracked service, or a specific delivery date, please email us on sales@scarfmonkey.com

 

WHAT IF MY PARCEL DOESN'T ARRIVE?

  • We do not accept responsibility, or pay compensation, for lost orders once they have entered the UK postal service
  • If you require the security of a tracked service, a specific delivery date, or a delivery with compensation for lost parcels, please email us on sales@scarfmonkey.com